Effective Date: September 25, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Bridge Romanian Language Services Ltd. (“Maple Bridge Romanian Language Services Ltd.,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our Romanian-language learning services, including online and in-person classes, tutoring, assessments, consultations, communications, website use, and related customer support.
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws and other relevant requirements.
Business details:
- Legal name: Maple Bridge Romanian Language Services Ltd.
- Address: 2140 Lawrence Avenue East, Suite 304, Scarborough, ON M1R 3A6, Canada
- Email: [email protected]
- Phone: +1 (416) 738-4926
2. Data Collection and Processing
We collect and process personal information that you provide to us directly, information collected automatically through our website and digital tools, and information received from authorized third parties where permitted by law.
Types of personal information we may collect include:
- Identification and contact information, such as name, email address, telephone number, mailing address, and emergency contact information where relevant;
- Account and profile information, such as login credentials, preferences, learning level, course selection, and communication preferences;
- Service-related information, such as registration details, attendance records, lesson notes, feedback, assessments, and progress information;
- Payment and billing information, such as transaction details, billing address, and payment confirmations;
- Technical and usage data, such as IP address, browser type, device identifiers, pages visited, timestamps, and website interaction data;
- Communication content, such as messages sent to us by email, forms, chat tools, phone, or other channels;
- Other information you voluntarily provide in connection with our services.
We may collect personal information through:
- registration forms and booking requests;
- online inquiries and contact forms;
- course enrollment and service agreements;
- communications with students, parents, guardians, or prospective clients;
- payment processing systems;
- analytics tools, cookies, and similar technologies;
- service providers and business partners acting on our behalf.
We limit collection to information that is necessary for the purposes identified in this Privacy Policy or as otherwise permitted by law.
3. Purpose of Data Processing
We process personal information for the following purposes:
- to provide Romanian-language learning services, tutoring, courses, and related educational support;
- to register you for classes, manage scheduling, and communicate about lessons;
- to assess learning needs, track progress, and tailor instruction;
- to process payments, issue invoices, and manage accounts;
- to respond to inquiries and provide customer support;
- to send administrative notices, service updates, and important policy or schedule changes;
- to improve our website, programs, teaching methods, and business operations;
- to maintain records for internal administration, audits, and legal compliance;
- to detect, prevent, and address fraud, misuse, or security incidents;
- to comply with legal obligations and enforce our agreements;
- to communicate marketing or promotional information where permitted by law and, where required, with your consent.
4. Legal Basis for Processing
We process personal information only where lawful and appropriate. Depending on the circumstances, our legal basis may include:
- Consent: where you have given clear consent for us to process your personal information for one or more specific purposes;
- Contractual necessity: where processing is necessary to enter into or perform a contract with you, such as providing language instruction or managing enrollment;
- Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests, such as improving services, securing systems, and managing operations;
- Legal obligation: where processing is required to comply with applicable laws, regulations, or lawful requests;
- Other lawful grounds: as permitted under applicable Canadian privacy law.
Where consent is relied upon, you may have the right to withdraw it as described below, subject to legal or contractual restrictions.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information to third parties only as necessary and permitted by law, including:
- Service providers: vendors that help us operate our business, such as website hosting, cloud storage, analytics, payment processing, communications, scheduling, and IT support;
- Instructors and administrative personnel: personnel who need access to perform educational and operational duties;
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants;
- Authorities and regulators: government agencies, courts, law enforcement, or other entities where required by law or to protect rights, safety, and security;
- Business transfers: in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to appropriate confidentiality protections;
- Other parties with your direction or consent: where you instruct us or authorize disclosure.
We require third parties that process personal information on our behalf to use appropriate safeguards and to process such information only for authorized purposes.
6. Data Transfer to Third Countries
Your personal information may be stored and processed in Canada or in other jurisdictions where our service providers or partners operate. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where we transfer personal information outside Canada, we take steps appropriate to the sensitivity of the information to ensure it is protected by contractual, technical, and organizational safeguards. These safeguards may include data processing agreements, confidentiality obligations, access controls, encryption, and due diligence regarding the receiving party’s privacy practices.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, and to resolve disputes or enforce our agreements.
Retention periods depend on the type of information and the nature of our relationship with you. When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it in accordance with our retention practices and applicable law.
8. User Rights
Subject to legal exceptions and applicable requirements, you may have the following rights with respect to your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in appropriate circumstances, subject to legal retention obligations;
- Restriction: to request that we limit the processing of your personal information in certain situations;
- Data portability: to request a copy of certain personal information in a structured, commonly used, and machine-readable format where applicable;
- Objection: to object to certain forms of processing, including some uses based on legitimate interests or direct marketing where applicable.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law, or notify you if additional time is needed.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may be unable to provide some services, communications, or features to you.
10. Right to Complain
If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concern directly and promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or any other relevant privacy regulator if you believe we have not handled your personal information in accordance with applicable law.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- restricted access to personal information on a need-to-know basis;
- password protection and access controls;
- encryption or secure transmission methods where appropriate;
- staff privacy and confidentiality obligations;
- monitoring and maintenance of systems and records;
- procedures for responding to suspected security incidents.
While we take appropriate steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
- Maple Bridge Romanian Language Services Ltd.
- 2140 Lawrence Avenue East, Suite 304, Scarborough, ON M1R 3A6, Canada
- Email: [email protected]
- Phone: +1 (416) 738-4926
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website, sending an email, or displaying a notice where appropriate.
The revised Privacy Policy will be effective on the date indicated at the top of the policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
By using our services or providing personal information to Maple Bridge Romanian Language Services Ltd., you acknowledge that you have read and understood this Privacy Policy.